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Frequently Asked Questions
We offer both. Many of our clients choose ongoing support plans for peace of mind, but we're also happy to help with one-off fixes, audits, or project-based work when needed.
It helps to have a general idea of your current IT setup, any ongoing issues, and your business goals. You don't need to know all the technical details we'll guide the conversation and ask the right questions.
It depends on the size and complexity of your systems. For most small businesses, a basic assessment takes 1–2 weeks. Larger or more complex setups may take 4–6 weeks for a full review and recommendations.
Yes! While we're based in Lichfield and love supporting local businesses, many of our services can be delivered remotely. We work with clients across the UK via virtual consultations, remote support, and secure access tools.
We respond to all non-emergency enquiries within one business day (often sooner). If you're already a client, your response time will depend on your support plan but for anything urgent, calling us is always best.
We offer a full range of cybersecurity services, including network protection, data security, risk assessments, staff training, and incident response. Every plan includes baseline protection, and we tailor everything to fit your business.
Yes for critical issues, we're available around the clock. If it's a security emergency or urgent system failure, call our emergency number anytime. For non-urgent issues, we'll get back to you within one business day.